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To become an active participant, check. As what carol stokes said in her book elephants before unicorns, “an impersonal grindingly slow onboarding process is an unnecessary elephant keeping your unicorns (aka star employees) from reaching their full potential.”. Onboarding 3 Onboarding Brand Book Webpage Design Employee onboarding is a critical first step in building engaged and productive teams. A book apart onboarding . Set aside the tutorials, manuals, and intrusive instructions of the past, and learn how to use guided interaction to help users find their way—and get value out of every step. To go beyond the traditional processes and paperwork, begin incorporating the following: High numbers of new customers sign up, but after spending only a short period of time in the product, they leave and don’t return. By rebecca rose, cvt and denise mikita, ms, cvt. For that reason, a mentorship program designed for an onboarding experience can do a much more effective job getting...